what the faq?
WE PROMISE, WE'RE NICER THAN WE SOUND. IF NEED BE, CONTACT US AT INFO@LONGITUDEXLATITUDE.COM WE CAN'T GUARANTEE THE RESPONSE WON'T COME WITH A SIDE OF BANTER..
WHAT IS THE RETURN/EXCHANGE POLICY?
there is none.
(but if you need to exchange a size send us an email within 3 days of the delivery date. it'll depend on stock and the condition of the item)
CAN I CANCEL/CHANGE MY ORDER?
preferably not, but sh*t happens so just let us know before it enters a stage of being unchangeable (ie, when it's already processed for delivery..)
in addition - we reserve the right (without liability or prior notice) to discontinue stock availability and/or cancel any order. especially, if we suspect some sus sh*t (ie, credit card fraud)
WHAT PAYMENT METHODS DO YOU ACCEPT?
the safe ones.
ARE TAXES + DUTIES INCLUDED?
taxes are included with the product cost. you're welcome.
duties are a problem between you and your gov't, dont involve us in that group chat.
IS THERE A LIMIT TO HOW MUCH STOCK I CAN PURCHASE?
(not yet) there will be in the future.
IS THERE LIMITED STOCK OF EACH DROP?
yes, and due to the ltd nature of our products all sales are final.
WHERE CAN PRODUCTS BE SHIPPED TO?
L + L can ship to any place on planet earth that supports UNSDG's.
WHAT ARE THE SHIPPING TIMES?
good things come to those who wait - patiently.
(as an estimate though, it'll usually take up to 3 business days to process your order; from there it's up to the post office bruv.. we'd estimate a typical 5-7 business days within the nation + longer for crossing borderz. because of, uhm, logical reasoning¿)
HOW LONG CAN I EXPECT MY PRODUCT TO BE DELIVERED?
once its shipped refer to tracking number fam. (we're mathematicians, not math-magicians.. )
WHAT ARE THE COSTS FOR SHIPPING?
why don't you try checking out first
(it's complimentary for orders above $150 CAD, otherwise, $5 CAD domestic or $10 CAD international. lazy a**..)
HOW CAN I PROLONG THE LIFE OF MY PRODUCT?
don't be stinky, wash your clothes + yourself. washing your fabric in cold/cool water will ensure the longevity of your streetwear. use non-chlorine bleach for set-in stains and pre-soak, if necessary.
ideally, we recommend to wash your streetwear with athletic wear and other delicates. (we also recommend organic castile soap for those looking to share a cleanser with their clothing)
WHAT ARE THE MEASUREMENTS FOR SIZING?
based on the type of fit you're going for:
order true to size for a relaxed fit.
order a size (or two) up for an oversized fit.
order a size down for a "fitted" fit...
if you wanna pull out your measuring tape, view detailed product dimensions here.
WHAT'S THE DIFFERENCE BETWEEN "PLANE" AND "SEA TO SKY"?
plane hoodies have no coordinates on the back, sea to sky have coordinates on the back.. other than that the exactly the same
(why are you just skimming over the product description.. PAY ATTENTION TO DETAIL)
FOR PASSENGER SERVICE INQUIRES, PLEASE CONTACT US AT INFO@LONGITUDEXLATITUDE.COM
PLEASE ALLOW UP TO 48 HOURS FOR A RESPONSE FROM OUR TEAM. DURING HOLIDAY SEASON AND OTHER HIGH VOLUME PERIODS, THERE MAY BE A POSSIBILITY FOR INCREASED RESPONSE TIMES.
EMAILS ARE RESPONDED TO IN THE SEQUENCE WE RECEIVE THEM. MULTIPLE INQURIES WILL CAUSE YOUR EMAIL TO AUTOMATICALLY BE PLACED AT THE END OF THE QUEUE. WE DO OUR BEST TO GET BACK TO YOU ASAP + APPRECIATE YOUR PATIENCE, FR!